Terms and Conditions

Returns

  • Please choose carefully as refunds are only payable in certain circumstances and are entirely at the discretion of Tuffnuts management. 
  • Tuffnuts will gladly replace faulty goods or defective items, however Tuffnuts will not process refunds for incorrect purchase or change of mind.
  • All returns and exchanges must be authorised by Tuffnuts before they are returned to us. Please call us on 1800 883 368 within 24 hours of receipt of your goods before attempting a return.
  • Return postage is the responsibility of the purchaser.
  • Any items that have been authorised for return or exchange must be returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).
  • Our site includes a 128 bit secure socket layer (SSL) encryption.  Credit Card details are not stored within our site.
  • Tuffnuts are an Australian based company (82 152 900 135).  All prices dispalyed are in Australian Dollars.

Postage

Postage is charged at a flat rate of $16.50. Any postage costs incurred for returns are the responsibility of the purchaser.